Europcar Sintra

Terrible experience, no Europcar sign, nobody at the desk on arrival for 15 minutes, and I was then informed the car isn’t even here (despite me arriving at the time of my booking), but to wait for the car to arrive. A different lady arrived delivering the car 30 minutes after the collection time, spoke very little English, was rude and inefficient. Then Europcar attempted to charge €1600 despite the rental prepaid (for around €600 total), explained this and informed that’s what they show on their system and if I want the car I must pay it. I continued to insist and show the booking email, I asked her to restart her system which seemed to resolve the issue and show that I had paid. Following this, the lady that spoke little English then failed to mark the damages on the car, I informed her this and she then noted them. Europcar customer services was not helpful on the phone when called after, informed to make a complaint to the local branch. I would avoid this company / this branch if possible and go for a more dependable rental company. One of our worst ever rental experiences.